Contact Us

This contact form is provided for general questions, feedback, and technical issues related to the Neosurf Casino project hosted on neosurf-au.com. Please include your name (optional), a valid return e-mail or messenger ID, and a clear description of your enquiry so that we can understand whether it concerns this website, a third-party casino, or a payment issue. neosurf-au.com is not a gambling regulator, does not provide legal advice, and is not the official contact point for any operator that claims to use Curaçao licences such as 8048/JAZ or 365/JAZ, or for any payment processing subsidiary that may be located in Cyprus. Information and contact details published on this page are provided in good faith and are current as at 2026, but may change without prior notice.

We aim to review messages submitted via this form as soon as reasonably possible and typically within one business day (Monday - Friday, excluding Australian public holidays), although response times cannot be guaranteed and complex matters may take longer. For urgent issues relating to an online casino that states it is licensed in Curaçao (for example under frameworks such as 8048/JAZ or 365/JAZ), you may also escalate a formal complaint directly to the relevant master licence holder at [email protected]; this address belongs to Gaming Curacao and is not operated by Neosurf Casino or neosurf-au.com. If you are experiencing harm from gambling or need emotional support, please do not use this form and instead contact Gambling Help Online in Australia on 1800 858 858; this is an independent, confidential service and not a customer support line for any casino. Any live chat tools made available on neosurf-au.com or by third-party operators may offer faster assistance, but availability and service hours are determined by those providers. Please do not include passwords, full payment card numbers, or other highly sensitive personal data in your message.